At El Pollo Loco, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, use our services, or interact with our business.
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Information We Collect
We may collect personal details such as your name, email address, phone number, billing information, and location data. Additionally, we gather non-personal information like IP addresses, browser type, device details, and browsing to improve user experience and website performance.
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How We Use Your Information
Your data is used to:
- Provide and personalize our services
- Process transactions securely
- Respond to inquiries and support requests
- Send relevant updates, offers, or newsletters (with your consent)
- Analyze website traffic and optimize performance for better SEO and user experience
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Data Security
We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. Our website uses SSL encryption and complies with applicable data protection laws, including GDPR, CCPA, and other regional regulations.
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Your Rights
Depending on your location, you may have the right to access, update, or delete your personal information. You can also opt out of marketing communications anytime.
Contact Us
For privacy-related questions or requests, please contact us at:
- Phone: 1-877-375-4968 (Toll-Free in the USA)
- Hours: Monday to Friday: 8:00 AM to 8:00 PM (Pacific Time)
- General Inquiries: customerservice@elpolloloco.com
- Catering Orders: catering@elpolloloco.com
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You will receive a reply within 24–48 business hours. By using our website, you agree to this Privacy Policy. We will quickly update this page if any changes are made.